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Shipping and Returns Policy

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Shipping and Returns Policy

Purchase in Store in Ireland or Order for Ireland and UK Delivery

Buy in Store or order for Fast Delivery Ireland and UK

Our shop is open Monday to Saturday 10am-5pm. 

Our address is:

ChairFX Chair Covers

5C John Street Gorey, Co. Wexford.  Ireland. Y25 T9W9.  

DELIVERY

Approximate Delivery Times with our courier, DPD:

Ireland & Northern Ireland

1-3 working days – flat rate €7.50.

UK 2-5 working days – flat rate €11.50.

We are located in Ireland and there are no customs regulations for delivery within Ireland or to NI.

There is no VAT or import duty for customers to the rest of the UK for orders up to €150.

Customers in England, Scotland and Wales may occasionally experience delays in delivery due to customs processes.  In the event that your order is held by customs for inspection, delivery time can be longer, please let us know if you haven’t received your parcel and we will investigate.  We will provide you with tracking information upon request. We cannot be held responsible for delays which are outside of our control. 

We currently only deliver to Ireland, Northern Ireland and  Mainland UK due to prohibitive delivery costs.  Minimum order to the UK is €20 as we subsidise the delivery costs. 

DPD POLICY –

DPD will normally text you with your one hour delivery window.   If you need to rearrange delivery, click the ‘Manage My Delivery’ link on your text message or email to reschedule.   It is your responsibility to watch out for the text message and rearrange delivery if needed.  We don’t accept responsibility once DPD have notified that your parcel has been delivered.  We will provide you with your Tracking Details if requested and DPD’s proof of delivery notification.  

You must contact DPD if there’s a problem with delivery of your order. 

Returns, Refunds & Exchange Policy

This policy is applicable whether you buy in store or online: 

You may return your order for refund or exchange within 14 days of receipt, provided that it is returned unused in the original and undamaged packaging, with proof of purchase. 

We do not refund postage.

It is the responsibility of the buyer to check items before use.  Any item found to be flawed or damaged after use or washing will not be refunded.

Online Purchase Refunds:

Please allow 5-10 working days for refunds to be processed. 

In Store Purchase Refunds:

If you have purchased in store, we will refund you per the method that you have paid with or exchange per our terms and conditions.  You must provide your receipt / proof of purchase

Exchanges

If you wish to exchange your order you must return the items per the returns policy. If purchased online, it is your responsibility for the cost of return postage. Please write on the invoice that you wish to exchange, provide a contact number and we will call you to arrange exchange postage (€7.50 for Ireland and NI and €11.50 to UK excluding NI).

IMPORTANT NOTICE FOR CUSTOMERS in England, Scotland and Wales:

YOU MUST contact us first informing us of your intention to return and post from the POST OFFICE / ROYAL MAIL must be within 14 days of your receipt of order. You must clearly write on the postal document that you are RETURNING GOODS. You must also inform us of your tracking number before the goods arrive back into Ireland

RETURN ADDRESS

ChairFX Chair Covers, 5C John Street, Gorey, Co. Wexford, Y25 T9W9, Ireland

CONDITIONS OF SALE

We make every effort to accurately describe all colours and materials, although there can be slight variances in colour from what you see on your screen. We use real customer pictures to give you an indication of the colour in a variety of environments.

Before ordering, please refer to the Measurement Guide allocated to each individual product or contact us with your measurements and let us know the specific products you are interested in.

It is your responsibility to check that you have received the quantity of chair covers ordered or if there’s any manufacturing fault (by sending us pictures) within 3 days of receipt. 

In the unlikely event that there has been an error or fault, please email us at info@chairfx.com or call us on +353 (89) 475 2027.  We’ll investigate quickly and remedy.  Please note that we check the weight of package we sent to you with our courier company and we have additional checks in place to ensure we send you the correct quantity.  

You must not accept a package from the delivery company if it has been damaged, ripped or otherwise.  You must refuse to sign for the package, tell the delivery person to return it and inform us of the same.  You will not be entitled to any kind of remedial action by us, unless you do so and also inform us that the packaging was damaged and that you didn’t sign for it.  We will investigate and remedy.  This is normal practice for all companies.

CARE GUIDELINES

It is your responsibility to ensure that you follow the ‘Care’ guidelines.  These form part of the terms and conditions of sale.  

Once you are happy with your products, we recommend washing first to rinse off residue dye. 

Machine Wash separately and inside out at 30 degrees.  Do not tumble dry.

Note that any material that is washed at the wrong temperature, used over a prolonged period of time, or  exposed to direct sunlight for long periods of time, may fade.  Any item found to be flawed or damaged after use or washing will not be refunded.

COLOUR TRANSFERENCE: There is small potential for colour transference from a dark coloured material to light coloured leather or upholstered chairs. TAKE CARE- Some colour may transfer so take care around light coloured fabrics and upholstery.   

Never, ever put wet chair covers/ sofa covers etc. on seats or sit on when wet.

ChairFX Chair Covers accepts no responsibility for potential colour transference or damage from usage of our products.

Any other defect must be reported within 30 days of receipt. 

ChairFX Chair Covers Ireland Ltd. 

 

© ChairFX Chair Covers. All rights reserved.

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